{"id":11,"date":"2026-05-26T11:45:22","date_gmt":"2026-05-26T03:45:22","guid":{"rendered":"http:\/\/43.167.15.235\/?page_id=11"},"modified":"2026-05-26T15:31:23","modified_gmt":"2026-05-26T07:31:23","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.dragonwings.store\/de\/refund_returns\/","title":{"rendered":"Shipping &amp; Returns"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. Payment &amp; Security<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dragonwings provides secure and standardized payment services for all orders placed through our official websites: <strong>dragonwings.com<\/strong> and <strong>dragonwings.store<\/strong>. All transaction processes are fully encrypted to ensure a safe and reliable checkout experience for every customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Accepted Payment Methods<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" width=\"453\" height=\"79\" class=\"wp-image-174\" style=\"width: 453px;\" src=\"https:\/\/www.dragonwings.store\/wp-content\/uploads\/2026\/05\/paypal_combo.webp\" alt=\"Secure Payments by PayPal \" srcset=\"https:\/\/www.dragonwings.store\/wp-content\/uploads\/2026\/05\/paypal_combo.webp 1857w, https:\/\/www.dragonwings.store\/wp-content\/uploads\/2026\/05\/paypal_combo-900x158.webp 900w, https:\/\/www.dragonwings.store\/wp-content\/uploads\/2026\/05\/paypal_combo-300x53.webp 300w, https:\/\/www.dragonwings.store\/wp-content\/uploads\/2026\/05\/paypal_combo-768x134.webp 768w, https:\/\/www.dragonwings.store\/wp-content\/uploads\/2026\/05\/paypal_combo-1024x179.webp 1024w, https:\/\/www.dragonwings.store\/wp-content\/uploads\/2026\/05\/paypal_combo-1536x269.webp 1536w\" sizes=\"auto, (max-width: 453px) 100vw, 453px\" \/><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PayPal offers secure, instant payments, and no account registration is required to complete checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All payments are securely processed via PayPal, supporting mainstream payment options including Visa, Mastercard, American Express, Discover, eCheck, and Apple Pay. We adopt industry-standard SSL encryption technology to fully protect transaction data and eliminate potential payment security risks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tax Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The final checkout price only includes applicable U.S. state sales taxes. Any additional taxes, tariffs, customs duties, or import fees incurred during cross-border transportation and customs clearance shall be the sole responsibility of the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Data &amp; Transaction Privacy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All personal and payment information submitted on our platform remains strictly confidential. We have never recorded any fraudulent card usage caused by our website transactions. We will never sell, rent, or share customer private data with any third parties for commercial purposes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. USA Shipping Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Local in-store pickup is not available. We provide nationwide standard shipping services covering all U.S. states and territories via USPS.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-center\" data-align=\"center\">Delivery Method<\/th><th class=\"has-text-align-left\" data-align=\"left\">Service Charge<\/th><th class=\"has-text-align-left\" data-align=\"left\">Estimated Delivery Time<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"23\" class=\"wp-image-178\" style=\"width: 150px;\" src=\"https:\/\/www.dragonwings.store\/wp-content\/uploads\/2026\/05\/usps.jpg\" alt=\"USPS Standard Shipping\"><\/td><td>Free of Charge<\/td><td>10\u201320 Working Days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">2.1 Order Dispatch Rules<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All in-stock items will be dispatched within one working day after successful payment verification and order confirmation. For out-of-stock or discontinued products, our customer service team will contact you promptly to provide alternative product options or assist with order cancellation, with no additional fees incurred.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All delivery times are estimated and not fully guaranteed due to uncontrollable logistics and regional transit factors. Standard deliveries may take place anytime during working hours. We recommend using a workplace or accessible address if your residential address is frequently unattended.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Working Day Definition<\/strong>: Working days exclude Saturdays, Sundays, and U.S. federal statutory holidays. Orders dispatched on Friday will commence delivery processing from the next business Monday.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.2 Undelivered Shipment Rules<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Any delivery failure caused by incorrect, incomplete, or invalid shipping information provided by the customer will result in additional logistics fees, which shall be borne solely by the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a delivery attempt fails due to recipient unavailability, the package will be held at the local USPS depot. We will attempt to notify customers to rearrange delivery, and a pickup notification card will generally be left at the shipping address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the customer fails to respond and rearrange delivery within the valid period, the package will be returned to our warehouse. All return and re-delivery costs incurred shall be the customer\u2019s sole responsibility.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Product Warranty Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Unless otherwise specified on individual product pages, all products sold on our website are 100% brand new and free from defects in materials and workmanship. Our standardized warranty terms are classified as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>1-Year Warranty Coverage<\/strong>: Adapters, batteries, and chargers<\/li>\n\n\n\n<li><strong>3-Month Warranty Coverage<\/strong>: Core electronic components, including motherboards, keyboards, CPU fans, and display screens<\/li>\n\n\n\n<li><strong>No Warranty Coverage<\/strong>: Consumable accessories, including ink cartridges, toner cartridges, and connection cables<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Warranty service does not reset or extend the original warranty period. The warranty validity is strictly subject to the original order purchase date.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Return &amp; Exchange Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All return and exchange requests require a valid Return Merchandise Authorization (RMA) number applied in advance. Returns without an official RMA number will be delayed or rejected. We do not accept COD (Cash on Delivery) shipments for any return requests.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may submit an RMA application within<strong>30 calendar days of purchase<\/strong> for product-related concerns. All returned items must be 100% complete with original packaging, factory boxes, user manuals, and all original accessories. No restocking fees will be charged for qualified returns.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4.1 Return Liability &amp; Shipping Cost Terms<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Within 30 Days of Purchase (Merchant Error \/ Product Defects)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We cover all standard shipping fees for full refunds or product replacements for returns caused by product defects or our operational errors. For customers using express return services, the maximum shipping reimbursement limit is <strong>USD $15.00<\/strong>. All returned goods must remain intact with full original accessories and packaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>31\u201390 Days After Purchase<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We provide defective product replacement or partial refund services (excluding original shipping and handling fees). Customers are responsible for return shipping costs, while we cover the shipping fees for replacement re-delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>91 Days \u2013 1 Year After Purchase<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refund requests are not acceptable within this period, except when product replacement is unavailable. Customers shall bear all shipping fees for both return and re-delivery services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>General Return Regulation<\/strong>: All returned products will undergo professional technical inspection. Refunds or replacements will only be approved if test results confirm valid product defects or merchant liability. We are not responsible for mistakenly shipped non-Dragonwings items.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Official RMA Application &amp; Return Procedure<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1: Apply for RMA Approval<\/strong> All returns require pre-approval with an official RMA number. Please contact our customer support email with your order details and return reason to obtain authorization. Each RMA number is valid for <strong>30 days from the issuance date<\/strong> and must be postmarked within the valid period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 2: Mark RMA Number on Package<\/strong> The valid RMA number must be clearly displayed on the outer shipping label of the return package. Packages without a valid RMA number will be refused and unprocessed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 3: Complete Shipment Within Validity Period<\/strong> Return packages must be shipped and postmarked within 30 days after RMA issuance. Late submissions will be rejected and returned to the customer at the customer\u2019s expense.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 4: Standard Repackaging Requirements<\/strong> Customers must return all original accessories, manuals, warranty cards, and factory packaging materials. Outer protective packaging is required for transit. We reserve the right to reject returns with incomplete components, damaged original packaging, or man-made damage caused by improper packaging. We assume no liability for transit loss or damage due to insufficient customer packaging protection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Customer Responsibility Statement<\/strong>: Customers are solely responsible for all return freight fees and must take adequate protective measures to secure products during return transit. <strong>Do not ship any items back without obtaining a valid RMA number<\/strong>, as unapproved returns will significantly delay your refund or replacement process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>For all return, exchange, and warranty inquiries, please reach out to our official customer support team for professional assistance.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Payment &amp; Security Dragonwings provides secure and standardized payment services for all orders placed through our official websites: dragonwings.com and dragonwings.store. All transaction processes are fully encrypted to ensure a safe and reliable checkout experience for every customer. Accepted Payment Methods PayPal offers secure, instant payments, and no account registration is required to complete [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.dragonwings.store\/de\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dragonwings.store\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dragonwings.store\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dragonwings.store\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dragonwings.store\/de\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":6,"href":"https:\/\/www.dragonwings.store\/de\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":181,"href":"https:\/\/www.dragonwings.store\/de\/wp-json\/wp\/v2\/pages\/11\/revisions\/181"}],"wp:attachment":[{"href":"https:\/\/www.dragonwings.store\/de\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}